General Terms

Who May Use Our Services

Services are available to businesses, organizations, and professionals able to enter into legally binding agreements. Individuals must confirm they have authority to act on behalf of a business when subscribing to corporate plans or commissioning integration work.

Users must be at least 18 years old or meet the local age of majority to enter into a contract. If you are under the required age, access must be arranged and supervised by a legal guardian or authorized representative.

You agree to use Zephara Soul services only for lawful purposes and in compliance with applicable laws in Singapore and any jurisdiction where you operate. Prohibited uses include activities that facilitate fraud, infringement, or harm to others.

Access to certain features may be restricted based on local export controls, activity sanctions, or legal requirements. Zephara Soul reserves the right to restrict or refuse service where compliance obligations apply.

Accounts and Access

To use some services you must create an account. You are responsible for maintaining accurate account information and for activities that occur under your credentials. Keep credentials secure and use multi-factor authentication where available.

Provide current, complete, and accurate information during account setup and update it as needed. Incorrect or outdated information may limit our ability to support integrations or deliver services effectively.

Protect your login details and restrict access to authorized personnel. Notify Zephara Soul promptly if you suspect unauthorized access. We implement technical safeguards, but account security also depends on your practices.

Accounts, subscriptions, and licenses are non-transferable without our prior written consent. Requests for corporate transfers will be considered on a case-by-case basis and may require documentation.

If you believe your account has been compromised, contact our support team immediately. We will take reasonable steps to help secure the account and contribute incidents, and may suspend access while we assess any security breach.

We may suspend or restrict access to accounts that violate these terms or pose security risks. Suspension may be temporary while issues are resolved. We will notify account contacts where feasible.

Services and Deliverables

Zephara Soul provides AI software development, model fine-tuning, MLOps, and business AI integration services. Deliverables and timelines are defined in statements of work, with scope, milestones, and acceptance criteria set out for each engagement.

We may update service features, models, or APIs to improve performance, security, or compliance. We will provide notice of material changes affecting deployed solutions and work with customers to manage upgrades or migrations.

We strive for high availability of cloud-hosted services but do not promise uninterrupted service. Scheduled maintenance and planned updates may require brief downtime; we notify customers in advance and seek to minimize disruption.

User Conduct Rules

Users must follow the following rules to maintain a safe, lawful, and productive environment for AI development and deployment:

• Do not use services to develop or deploy systems intended to cause physical harm, violate rights, or facilitate illegal activities.
• Respect intellectual property rights; do not upload or process content you do not have permission to use.
• Comply with data protection laws when processing personal data and implement appropriate data minimization and retention controls.
• Do not attempt to reverse-engineer, bypass, or exploit system security or usage limits imposed by Zephara Soul.
• Use provided APIs and integrations according to documented rate limits and usage guidelines to ensure platform stability.
• Cooperate with security and compliance contribute and implement recommended mitigations when vulnerabilities are identified.
• Behave professionally in interactions with Zephara Soul personnel, partners, and other customers during collaborative projects.

Customer Data and User Content

Customer content includes data, code, models, and materials you upload or generate when using our services. You retain ownership of your content subject to the licenses you grant to Zephara Soul to operate and improve services.

You retain all rights, title, and interest in your provided data and proprietary models. We will not claim ownership of customer data or original models you supply as part of an engagement.

By submitting content, you grant Zephara Soul a limited, revocable license to use, store, and process that content for providing services, troubleshooting, and improving platform functionality as described in contract documents and this agreement.

You are responsible for ensuring that content you provide complies with laws and third-party rights. Do not upload personal data without appropriate legal basis, and use anonymization where practical to reduce risk.

You may request removal of customer content per the privacy and data retention terms in your contract. We will remove data according to agreed procedures while preserving backups as required by legal or operational needs.

Intellectual Property

Zephara Soul retains intellectual property rights in platform software, tooling, and proprietary methodologies. Customers retain ownership of custom code, data, and models they provide or commission unless otherwise agreed in writing.

• Do not copy, modify, or distribute Zephara Soul platform code or proprietary tooling without authorization.
• Do not claim ownership of our prebuilt models, libraries, or training pipelines delivered as part of platform services.
• Respect third-party licenses for open-source components; compliance with those licenses is your responsibility when incorporating such components in deployments.

Paid Services and Subscriptions

Paid services include bespoke development, subscription access to hosted platforms, support plans, and managed AI integration offerings. Specific pricing and deliverables are set out in orders and statements of work.

Pricing is determined based on scope, compute usage, integration complexity, and support level. Quotes are valid for the period specified and may require a signed statement of work before work commences.

Invoices are typically due within the payment terms stated on the invoice. Accepted payment methods are detailed in contract documents. Late payments may result in suspension of services until resolved.

Subscription services renew automatically unless canceled in accordance with the subscription terms. Upgrades and downgrades are handled per billing policy and may take effect at the next billing cycle.

Refunds are considered according to the terms of the applicable contract or subscription agreement. For professional services, partial refunds are assessed based on work performed and contractual milestones.

To cancel services or subscriptions, follow the cancellation procedure in your agreement. Cancellation may not relieve you of outstanding fees for work already performed or committed resources.

Customers are responsible for any applicable taxes, duties, or charges arising from purchased services, unless otherwise stated. Zephara Soul will itemize taxes on invoices where required.

We may update pricing for future renewal periods with prior notice. Existing contracts and statements of work remain subject to their agreed pricing until renewal or renegotiation.

Non-payment may result in suspension or termination of services, and we may pursue collection of overdue amounts. We will provide notice and an opportunity to cure before termination where practicable.

Disclaimer

Zephara Soul provides tools, models, and professional services to support AI-driven solutions. While we apply industry best practices, outcomes depend on many variables including data quality, integration context, and customer operational adoption. Clients are encouraged to validate models and runs within their production constraints.

Limitation of Liability

To the maximum extent permitted by law, Zephara Soul's liability for direct damages arising from services is limited to amounts paid by the customer for the affected services in the prior 12 months. We are not liable for indirect, incidental, or consequential damages, loss of benefits, or loss of data except where prohibited by law.

Third-Party Tools and Services

Our solutions may depend on third-party cloud providers, data sources, or analytics tools. Use of third-party services is subject to their terms; Zephara Soul is not responsible for third-party performance or interruptions beyond our control.

Termination

Either party may terminate services for material breach that is not cured within the time specified in the agreement. Zephara Soul may suspend or terminate services for non-payment, legal reasons, or serious security concerns.

Upon termination, active subscriptions will end and access to hosted tools may be revoked. We will cooperate to provide data export options as set out in your contract and apply secure data deletion procedures consistent with retention terms.

Privacy Practices

Our privacy practices describe how we collect, use, and protect data you provide. We implement security, retention, and access controls appropriate to the sensitivity of data processed for AI model training, inference, and integration tasks.

Communications and Notices

Notices to customers are delivered via email to the account contact or through official messages in the platform. Customer notices to Zephara Soul should use contact channels specified in contract documents or the website contact page.

Changes to Terms

We may modify these terms when necessary. Material changes will be communicated with reasonable notice. Continued use of services after changes indicates acceptance of the updated terms.

Governing Law

These terms are governed by the laws applicable in Singapore. Disputes will be handled through the mechanisms set out in the agreement and applicable law.

Dispute Resolution

Parties should first seek to resolve disputes through good-faith negotiations. If unresolved, disputes may be referred to mediation or arbitration as specified in the contract. Litigation where permitted will occur in the appropriate Singapore courts.